Order & Delivery Policy

Thank you for choosing Dover Dream! We are committed to providing you with a seamless shopping experience. This policy outlines the process of order placement, processing, delivery, and what you can expect from us.

Order Processing:

Once you place an order, our team begins processing it immediately.
Orders are typically processed within 1-2 business days (Monday to Friday, excluding holidays).
During peak seasons or promotional periods, processing times may extend slightly; we appreciate your patience.

Shipping & Delivery:

Shipping methods and delivery times vary depending on your location.
Estimated delivery times are generally between 4-5 business days, and may extend due to Public Holidays.
Shipping charges are fixed, calculate at checkout.
We partner with trusted courier services to ensure your package arrives safely and on time.
Upon dispatch, you will receive a tracking number via email/SMS to monitor your shipment status.
Note: Delays can occur due to unforeseen circumstances such as weather, customs, or third-party logistics issues. We thank you for your understanding.

Order Confirmation & Tracking:

You will receive an order confirmation email immediately after placing your order.
Once shipped, a separate email with tracking details will be sent.

Damaged, Lost, or Delayed Shipments:

In the rare event your order arrives damaged or is lost in transit, contact us immediately.
We will investigate and resolve the issue promptly, providing either a replacement, refund, or alternative solution.

Customer Support:

For any questions regarding your order, please contact our support team at +92 332 6879914.