Return & Exchange Policy

Your satisfaction is our priority. We aim to make your shopping experience as smooth as possible. If you’re not completely satisfied with your purchase, here’s our detailed return and exchange policy:

Eligibility for Returns & Exchanges:

• Returns are accepted within 15 days from the date of delivery.
• Items must be unused, unworn, and in their original packaging with all tags attached.
• Customized, intimate, or perishable items are not eligible for returns unless they arrive damaged or defective.

Return Process:

• To initiate a return, contact our customer service at +92 3326879914 with your order number and reason for return.
• Our team will guide you through the return process and provide a return authorization number and address.
• Pack the items securely, including all original tags, labels, and accessories.
• Send the package via a trackable courier service.

Refunds:

• Once we receive and inspect the returned item, refunds will be processed within 15 business days.
• Refunds will be issued to the original payment method.
• Please note that shipping charges are non-refundable unless the return is due to our error.

Exchanges & Replacements:

• Exchanges are available for different sizes, colors, or product variations, subject to stock availability.
• In case of defective or damaged items, we offer free replacements or refunds.

Exceptions & Additional Info:

• If a product is defective or incorrect, notify us within 48 hours of receipt for a full refund or replacement.
• Return shipping costs for reasons other than damages or errors are the customer's responsibility.